FAQ's

How can we help you today?

Please note that it may take up to 5 business days to receive an update on any inquiries.

Feel free to get in touch with us via phone or email, and we'll be happy to assist you.

Phone: (833) 274-9283
Email: support@palettez.com                                                                      Address: 30 N GOULD ST STE R SHERIDAN, WY 82801

Or click here.

We currently deliver to the following countries:
United States, Canada, Vietnam, Andorra, Australia, Denmark, Finland, France, Germany, Greece, Iceland, Indonesia, Italy, Liechtenstein, Luxembourg, Macau, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Philippines, Portugal, South Korea, Sweden, Thailand, United Kingdom.

Please note: Shipments to US military bases are currently unavailable.

For more info on shipping, please click here.

• US Domestic - Regular: 1-4 business days (Carrier: USPS)
• US Domestic - Express: 1-3 business days (Carrier: FedEx)
• International - Zone 1 (Canada): 2-5 business days (Carrier: FedEx)
• International - Zone 2: 2-5 business days (Carrier: FedEx)
  (France, Germany, Italy, UK, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden)
• International - Zone 3: 2-5 business days (Carrier: FedEx)
  (Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea)

*Customs processing may cause delays.

for more info on shipping, Please click here.

Yes, certain products like melatonin cannot be shipped to specific countries due to legal restrictions. These include the United Kingdom, European Union, Australia, New Zealand, Japan, South Korea, Singapore, and others. Pease check out our Product Availability restrictions page.

You can return your item within 30 days if:

• It’s unopened and unused.
• It’s in its original packaging.
• You have proof of purchase.

Non-returnable items include opened consumables, sale items, and gift cards. To initiate a return, email us at support@palettez.com.

For more information on our return and refund policy please click here.

• Step 1: Contact us at support@palettez.com to request a return.
• Step 2: We’ll provide instructions and a return shipping label.
• Step 3: Ship the item back using the label we provide.

For more information on how to start a return please click here.

Once your return is inspected, refunds will be processed within 10 business days. If it has been over 15 business days and you haven't received your refund, contact us at support@palettez.com.

For more information on refunds please click here.

If you receive a damaged, defective, or incorrect item, contact us immediately at support@palettez.com. We will resolve the issue quickly.

See more information on our refund and returns page, click here.

Customs and import fees may apply for international orders and are the customer’s responsibility. These fees are not included in the purchase price.

See more on our shipping policy's click here.

Orders that have been prepared but not yet shipped cannot be refunded. Please contact us promptly if you wish to cancel.

Check out our returns and refunds page, click here.

We collect and store customer information according to our Privacy Policy. This includes your name, address, and payment information. All personal data is protected and encrypted during transactions.

Please check out our Privacy Policy for more details.