who we are!
We get it—stress can drain your energy, mess with your sleep, and throw off your focus. That’s why at Palettez, we’re all about helping you get your vitality back with solutions that actually work.
Our products are designed to give you a natural energy boost and are made with the highest quality ingredients. You can trust that everything is rigorously tested to meet the best standards.
We care about your whole well-being—mind, body, and spirit. That’s why we stay on top of wellness research to bring you products that work together to restore your energy and excitement for life.
Trust is huge for us. We’re committed to being open and honest with you, and we believe in the power of community to help us all tackle stress, fatigue, and sleepless nights.
We’re here to help you feel energized and ready to take on the world again, because everyone deserves to live fully and stress-free.
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Where do we ship to?
We currently deliver to the following countries:
United States, Canada, Vietnam, Andorra, Australia, Denmark, Finland, France, Germany, Greece, Iceland, Indonesia, Italy, Liechtenstein, Luxembourg, Macau, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Philippines, Portugal, South Korea, Sweden, Thailand, United Kingdom.
Please note: Shipments to US military bases are currently unavailable.
For more info on shipping, please click here.
What are your shipping methods and delivery times?
- US Domestic - Regular: 1-4 business days (Carrier: USPS)
- US Domestic - Express: 1-3 business days (Carrier: FedEx)
- International - Zone 1 (Canada): 2-5 business days (Carrier: FedEx)
- International - Zone 2: 2-5 business days (Carrier: FedEx)
(France, Germany, Italy, UK, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden) - International - Zone 3: 2-5 business days (Carrier: FedEx)
(Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea)
*Customs processing may cause delays.
for more info on shipping, Please click here.
Can I drink or eat something with an oral strip in my moulth?
The short answer is: you can, but should you? No! Our oral strips are made to fully dissolve by themselves to provide the full benefit. The nerdy answer is that food or liquids can affect the absorption of oral strips by diluting saliva, altering pH levels, or coating mucous membranes, potentially delaying or reducing absorption.
Are there any product restrictions?
Yes, certain products like melatonin cannot be shipped to specific countries due to legal restrictions. These include the United Kingdom, European Union, Australia, New Zealand, Japan, South Korea, Singapore, and others. Pease check out our Product Availability restrictions page.
What are your return and refund policies?
You can return your item within 30 days if:
- It’s unopened and unused.
- It’s in its original packaging.
- You have proof of purchase.
Non-returnable items include opened consumables, sale items, and gift cards. To initiate a return, email us at support@palettez.com.
For more information on our return and refund policy please click here.
How do I start a return?
- Step 1: Contact us at support@palettez.com to request a return.
- Step 2: We’ll provide instructions and a return shipping label.
- Step 3: Ship the item back using the label we provide.
For more information on how to start a return please click here.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, contact us immediately at support@palettez.com. We will resolve the issue quickly.
See more information on our refund and returns page, click here.
How do we handle customs import fees for international orders?
Customs and import fees may apply for international orders and are the customer’s responsibility. These fees are not included in the purchase price.
See more on our shipping policy's click here.
Can I cancel my order?
Orders that have been prepared but not yet shipped cannot be refunded. Please contact us promptly if you wish to cancel.
Check out our returns and refunds page, click here.