who we are!

We get it—stress can drain your energy, mess with your sleep, and throw off your focus. That’s why at Palettez, we’re all about helping you get your vitality back with solutions that actually work.

Our products are designed to give you a natural energy boost and are made with the highest quality ingredients. You can trust that everything is rigorously tested to meet the best standards.

We care about your whole well-being—mind, body, and spirit. That’s why we stay on top of wellness research to bring you products that work together to restore your energy and excitement for life.

Trust is huge for us. We’re committed to being open and honest with you, and we believe in the power of community to help us all tackle stress, fatigue, and sleepless nights.

We’re here to help you feel energized and ready to take on the world again, because everyone deserves to live fully and stress-free.

How can I contact Palettez for support?

How can we help you today?

Please note that it may take up to 5 business days to receive an update on any inquiries.

Feel free to get in touch with us via phone or email, and we'll be happy to assist you.

Phone: (833) 274-9283
Email: support@palettez.com                                                                      Address: 30 N GOULD ST STE R SHERIDAN, WY 82801

Or click here.

Where does Palettez ship to?

We currently deliver to the following countries:
United States, Canada, Vietnam, Andorra, Australia, Denmark, Finland, France, Germany, Greece, Iceland, Indonesia, Italy, Liechtenstein, Luxembourg, Macau, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Philippines, Portugal, South Korea, Sweden, Thailand, United Kingdom.

Please note: Shipments to US military bases are currently unavailable.

For more info on shipping, please click here.

What are your shipping methods and delivery times?

  • US Domestic - Regular: 1-4 business days (Carrier: USPS)
  • US Domestic - Express: 1-3 business days (Carrier: FedEx)
  • International - Zone 1 (Canada): 2-5 business days (Carrier: FedEx)
  • International - Zone 2: 2-5 business days (Carrier: FedEx)
    (France, Germany, Italy, UK, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden)
  • International - Zone 3: 2-5 business days (Carrier: FedEx)
    (Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea)

*Customs processing may cause delays.

for more info on shipping, Please click here.

Are there any product restrictions?

Yes, certain products like melatonin cannot be shipped to specific countries due to legal restrictions. These include the United Kingdom, European Union, Australia, New Zealand, Japan, South Korea, Singapore, and others. Pease check out our Product Availability restrictions page.

What are your return and refund policies?

You can return your item within 30 days if:

  • It’s unopened and unused.
  • It’s in its original packaging.
  • You have proof of purchase.

Non-returnable items include opened consumables, sale items, and gift cards. To initiate a return, email us at support@palettez.com.

For more information on our return and refund policy please click here.

How do I start a return?

  • Step 1: Contact us at support@palettez.com to request a return.
  • Step 2: We’ll provide instructions and a return shipping label.
  • Step 3: Ship the item back using the label we provide.

For more information on how to start a return please click here.

How long does it take to process a refund?

Once your return is inspected, refunds will be processed within 10 business days. If it has been over 15 business days and you haven't received your refund, contact us at support@palettez.com.

For more information on refunds please click here.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, contact us immediately at support@palettez.com. We will resolve the issue quickly.

See more information on our refund and returns page, click here.

How do we handle customs import fees for international orders?

Customs and import fees may apply for international orders and are the customer’s responsibility. These fees are not included in the purchase price.

See more on our shipping policy's click here.

Can I cancel my order?

Orders that have been prepared but not yet shipped cannot be refunded. Please contact us promptly if you wish to cancel.

Check out our returns and refunds page, click here.

How does Palettez ensure privacy and data security?

We collect and store customer information according to our Privacy Policy. This includes your name, address, and payment information. All personal data is protected and encrypted during transactions.

Please check out our Privacy Policy for more details.